Storage Upminster Terms and Conditions
These Terms and Conditions set out the basis on which Storage Upminster provides storage, removal, handling, and related services. By placing a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the following meanings:
Customer means the person or business who places a booking or uses our services.
Services means any storage, removal, packing, handling, transportation, or associated services provided by Storage Upminster.
Goods means the items and property that you ask us to store, move, handle, or otherwise deal with.
Storage Facility means any premises or facility used by Storage Upminster for the storage of Goods.
Contract means the agreement between you and Storage Upminster for the supply of Services, incorporating these Terms and Conditions.
2. Scope of Services
Storage Upminster provides storage and removal services, which may include collection, transportation, delivery, packing, unpacking, loading, unloading, and short or long term storage of your Goods. The exact scope of Services will be set out in your quotation or booking confirmation.
All Services are subject to availability and to these Terms and Conditions. We reserve the right to decline or cancel any booking at our reasonable discretion.
3. Booking Process
You may request a quotation for our Services by providing accurate details of the Goods, the collection and delivery addresses, access conditions, required dates, and any specific requirements such as storage or packing.
Quotations are typically based on the information you provide. If that information is incomplete or incorrect, we may adjust the quotation or charge additional fees where necessary. Quotations are not binding until you accept them and we confirm your booking.
A booking is only confirmed once we issue a written or electronic confirmation. Until that time, dates and times remain provisional and may be offered to other customers.
You are responsible for checking the booking confirmation and notifying us promptly of any errors or omissions. If you do not inform us of any discrepancy before the Services commence, we will treat the booking confirmation as accurate.
4. Customer Responsibilities
You agree to ensure that all information provided to us is complete, accurate, and not misleading. This includes information about access, parking restrictions, the nature of the Goods, and any special handling requirements.
You must ensure that you, or a person authorised by you, is present at the agreed addresses at the agreed times to grant access, provide instructions, and sign any relevant documentation.
You are responsible for packing and preparing your Goods for transport and storage unless we have expressly agreed to provide packing services. All boxes, containers, and furniture should be properly secured and suitable for the intended Services.
You must ensure that the Goods do not include any items that are unlawful, hazardous, perishable, or otherwise prohibited under these Terms and Conditions or applicable law.
5. Goods Not Accepted for Storage or Removal
Unless we have agreed in writing, we will not accept or move the following categories of Goods:
Any illegal goods, drugs, weapons, or stolen property.
Explosive, flammable, corrosive, toxic, or otherwise hazardous materials, including gas cylinders, paints, solvents, chemicals, and fuel.
Perishable or temperature sensitive items, including food, plants, and animals.
Cash, securities, financial instruments, precious metals, jewellery, watches, precious stones, or similar high value items.
Important personal documents such as passports, birth certificates, share certificates, or original legal documents.
If any such prohibited Goods are found in your consignment or storage, we may remove, dispose of, or hand them to the relevant authorities without notice and at your cost, and we shall have no liability for any resulting loss.
6. Payments and Charges
Our charges for Services will be as set out in your quotation or booking confirmation. Unless otherwise stated, all prices are in pounds sterling and may be subject to applicable taxes or charges.
We may require a deposit or prepayment to secure your booking. Where a deposit is required, your booking is not confirmed until the deposit is paid in full. The balance of any charges will be due in accordance with the payment terms set out in your booking confirmation.
Payment terms may include payment on or before the day of the move, periodic payments for ongoing storage, or other arrangements as agreed. If payment is not received when due, we may withhold Services, deny access to stored Goods, or exercise a lien over your Goods until all outstanding amounts are paid in full.
If you fail to pay any sum when due, we may charge interest on the overdue amount at a reasonable rate and recover any reasonable costs incurred in pursuing recovery of the debt.
7. Changes to Bookings
If you wish to change your booking, including dates, times, addresses, or the scope of Services, you must notify us as early as possible. All changes are subject to availability and our agreement.
We reserve the right to adjust our charges where a change affects the time, distance, labour, vehicles, materials, or storage space required. Any additional charges will be notified to you before we proceed.
8. Cancellations and Postponements
You may cancel or postpone your booking by giving us notice. Cancellation or postponement charges may apply depending on how much notice you provide and the nature of the Services.
If you cancel more than a reasonable number of working days before the scheduled date, we may charge a reduced fee or retain part of any deposit to cover our administrative costs.
If you cancel or postpone with short notice, or on the day of the scheduled Services, we may charge up to the full quoted amount to reflect our loss of opportunity and any costs already incurred.
Any specific cancellation terms set out in your quotation or booking confirmation will apply in addition to these general provisions.
9. Access, Parking and Delays
You are responsible for ensuring that we have suitable access to the premises at both collection and delivery points, including arranging any necessary parking permissions or permits.
If parking or access is restricted, unsafe, or otherwise unsuitable, we may refuse to proceed or may only proceed at your risk. Additional charges may apply for delays, carrying distances, use of additional labour, or specialist equipment required as a result of access issues.
Where delays occur due to matters beyond our reasonable control, including traffic, weather, accidents, road closures, or third party actions, we will not be liable for resulting losses and we may charge for additional time reasonably incurred.
10. Storage Terms
Where we provide storage, we will allocate space for your Goods in our Storage Facility or a facility managed by us. We may move your Goods within or between facilities as reasonably required, provided that this does not materially prejudice your rights.
You acknowledge that we may store Goods belonging to other customers in the same facility and that you may not have exclusive use of a particular room or container unless we have agreed otherwise in writing.
Storage charges will accrue from the date your Goods are placed into storage until the date they are removed from storage. Storage fees are usually payable in advance and may be invoiced monthly or in another agreed cycle.
If storage charges are not paid when due, we may suspend access to your Goods and exercise a lien, meaning we may retain possession of the Goods until all outstanding sums are paid. If charges remain unpaid after reasonable notice, we may sell or dispose of some or all of the Goods to recover sums owed, subject to applicable law.
11. Liability and Limits
We will exercise reasonable care and skill in providing our Services. However, our liability is subject to the limitations set out in this section.
We are not liable for loss or damage arising from your own acts or omissions, inadequate packing undertaken by you or others on your behalf, inherent defects in the Goods, normal wear and tear, or events beyond our reasonable control such as fire, flood, theft by third parties, or extreme weather conditions.
Unless otherwise agreed in writing, our liability for loss or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable amount per item or per consignment. You should arrange your own insurance if you require cover above our stated limit.
We are not liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, loss of data, or emotional distress.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other matter where such limitation or exclusion would be unlawful under applicable law.
12. Claims and Notification of Loss or Damage
You must inspect your Goods as soon as reasonably practicable after delivery or removal from storage. Any visible loss or damage should be noted on the relevant documentation at the time of delivery or collection where possible.
You must notify us in writing of any claim for loss or damage as soon as reasonably possible and in any event within a reasonable period from the date of delivery or from the date you became aware or ought reasonably to have become aware of the loss or damage.
We may require reasonable evidence of the loss or damage, including photographs, inventories, and proof of value. If you fail to notify us within a reasonable period, it may be more difficult for us to investigate and we may not be liable to compensate you, depending on the circumstances and applicable law.
13. Waste, Disposal and Environmental Regulations
We comply with applicable waste and environmental regulations in the United Kingdom. We do not operate as a general waste disposal service and will not remove or dispose of waste, rubble, hazardous waste, or fly tipped materials unless expressly agreed and properly licensed.
Where we agree to remove unwanted items, you confirm that you have the right to dispose of those items and that they do not include hazardous or prohibited materials. We may refuse to remove any items that present a safety risk or that would breach waste regulations.
If we incur additional costs in complying with waste or environmental regulations as a direct result of the nature of your Goods or your instructions, we may recover these costs from you.
14. Customer Indemnity
You agree to indemnify us against any loss, damage, liability, costs, or expenses that we incur as a result of your breach of these Terms and Conditions, your provision of inaccurate or misleading information, or any claim by a third party relating to the Goods or your use of our Services.
15. Data Protection and Privacy
We will collect and process your personal data in accordance with applicable data protection laws. Personal data may include your name, address, contact details, and information relevant to the booking and provision of Services.
We use this data to manage your booking, provide Services, handle payments, respond to queries, and meet our legal obligations. We may share your data with trusted third parties where necessary for the performance of the Contract, such as payment processors or subcontractors, and as required by law.
16. Subcontracting
We may use carefully selected subcontractors or agents to perform all or part of the Services. Where we do so, we remain responsible for the proper performance of the Contract, subject to these Terms and Conditions.
17. Variations to These Terms
We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract, unless we agree otherwise in writing or changes are required by law.
18. Governing Law and Jurisdiction
These Terms and Conditions and any Contract between you and Storage Upminster are governed by and interpreted in accordance with the laws of England and Wales.
Any dispute, claim, or matter arising out of or in connection with these Terms and Conditions or the Services shall be subject to the non exclusive jurisdiction of the courts of England and Wales. If you are a consumer, you may also have the right to bring proceedings in your local court as permitted by law.
19. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or regulator, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
20. Entire Agreement
These Terms and Conditions, together with your quotation and booking confirmation, constitute the entire agreement between you and Storage Upminster relating to the Services. They replace any prior agreements, understandings, or representations, whether oral or written, relating to the same subject matter.
By proceeding with your booking or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
